Privacy policy
This policy explains what personal information we collect, why we collect it, and how we look after it. We follow the Australian Privacy Principles and the confidentiality rules in the Code of Conduct for registered migration agents.
Who we are
Partner Visa Ready is a business name of Ahmet Ihsan Tepe, a Registered Migration Agent (MARN 2619347), based in Sydney, NSW. In this policy, "we" and "us" mean Partner Visa Ready.
Email: hello@partnervisaready.com.au
Phone and WhatsApp: +61 436 959 731
What we collect
- Enquiry form: your name, email, phone, where the applicant is, your relationship type, how long you have been together, any past visa refusal, and your message.
- Checklist form: your first name and email.
- Bookings: your name, email and the answers you give when you book a call.
- Payments: payments are handled by Stripe. We do not see or store your full card number.
- Messages: what you send us by email, phone or WhatsApp.
- Client files: if you engage us, the documents and information we need for your visa application. This can include identity documents, relationship evidence, and sensitive information such as health or character information when the application requires it.
Why we collect it
- To reply to your enquiry and book your call.
- To provide the services you engage us for.
- To take payments.
- To send you the checklist and partner visa tips, if you ask for them.
- To meet our legal and professional obligations, including record keeping.
We only use your information for these purposes, or for other purposes you agree to or the law allows.
Who we share it with
We share your information with the Department of Home Affairs only when you instruct us to, as part of your application. We never sell your information.
We use trusted service providers to run our business. They handle information for us, under their own privacy terms:
- Netlify (website and website forms)
- Cal.com (call bookings)
- Stripe (payments)
- VentraIP (business email)
- WhatsApp, owned by Meta (messages, if you contact us there)
- An email newsletter provider (only if you sign up for the checklist or tips)
- Secure cloud storage for client documents
We may use secure software tools, including AI tools, to help prepare documents. We remove identifying details where we can, and your agent checks all work before it is used.
Information stored overseas
Some of these providers store information outside Australia, for example in the United States. We choose providers that take reasonable steps to protect your information.
Cookies and website data
Our website does not use advertising or tracking cookies. Our website fonts load from Google Fonts, which may record your device's IP address. If we add website analytics in the future, we will update this policy.
How we keep it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep client records for as long as the law requires for registered migration agents, then delete or destroy them securely.
Your choices
- You can unsubscribe from our emails at any time, using the link in each email.
- You can ask to see the information we hold about you, and ask us to correct it.
- You can ask us to delete your information, unless the law requires us to keep it.
Questions and complaints
If you have a question or a complaint about privacy, contact us at hello@partnervisaready.com.au. We will reply within 30 days. If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.